Is there any delivery charges?
Merchants to Merchants delivery charges vary and are based on the delivery location from Merchants place.
Merchants experience relatively higher shipping costs on low bill value. Merchants charge nominal costs for such cases.
Charges will start, if the buyers bill value is lesser than Rs.500 /- , if the bill value is more than Rs.500 /- there will be no delivery charges from the merchants. There will be not hidden charges from the merchant also it is based on the merchant’s policy.
Merchants are unable to commit on delivery date and Why?
All Merchants do have Delivery Partners, in case buyers order falls on week days or before festival date or before any holiday, the delivery partners will deliver the products based on received order priority and location preference. But they ensure that all the orders will be delivered as per the schedule date positively. Sometimes due to various external factors may delay the delivery or due to natural environment it may be a hurdle for the delivery partner for the delay in delivery. Few partners will not work on Sundays and holiday time.
What will be the estimated delivery time?
Merchants normally deliver the products as per the schedule. Sometimes the, merchants face the following challenges:
High demand on the specific product, Unexpected huge orders, availability of the product with the merchant, find difficult to reach the buyers location due to remote area.
Buyers might have experienced on delay in delivery date and it might have not delivered as per the schedule time and date.
As we mentioned above the delivery times are based on product availability, Merchants territory, buyer’s location, delivery partner’s priority as per their line of orders in hand.
Do we need to mention pin code?
If the buyer like to have the products to be delivered on time as per the schedule, it is better to mention their location pin code on the website product page to enjoy delivery comfort.
The product page will indicate the delivery reachability by the merchant and deliver partner.
Request the buyers to provide the pin code at the time search and even at the time of checkout after completion of product order placing formalities with proper and updated clear address.
Is there any reason for delay in delivery?
In availability of delivery partners and schedule date and time if there is not legal restrictions or based on merchants terms and conditions or based on merchants policy or based on product availability, reach, various environment or due to unexpected labour issues may delay the buyers product delivery.
Merchant’s discretion is final to deliver the products as per the merchant’s policy and terms and conditions.
Is there any area restriction in delivery?
In case of peripheral areas the merchant may avail The Indian Postal Services or local courier services to deliver the products based on the location and the product and the bill value.
In case product gone out of stock, after the buyers order, the merchant will procure the product and will deliver the same to the buyer. This leads to delay in deliver the product. At the same time the buyer will get proper communication from the merchant about the status of the order and the customer relationship manager or service centre will keep this order in track and will ensure the products are delivered of the procurement.
How about delivery on Mega offer and Product launch?
At the time of mega launch or any launch with offer, with the launch date and this launch advertisement published a week or few days before the launch period, the products will be delivered as per the schedule or may delay to 6 working days.
This may be due to huge order placed by the buyers in pan india basis and the merchants need to allot all the orders to the respective delivery partners as per the products availability on state wise, order wise, delivery location wise. This pre order delivery dates are communicated to the buyers on time to time.
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