Payment norms and CoD
Payment or credit, debit card or cash on delivery is based on delivery partners payment policy and ability to utilise the payment collection instrument in condition and uninterrupted network service by the service provider or the bank.
Most of the delivery partners may insist on cashless payment , incase of the above issues the delivery partner may go for cash on delivery.
Cash payment policy with the delivery partner may be restricted based on the cash collection limit. Should not exceed the limit or should not violate the cash on delivery policy of merchants or delivery partner. The buyers cant not force the delivery partner to collect the cash if it is against the policy and legal terms.
Do we receive any communication from Merchant?
If in case the buyer is not available, the delivery partner will convey a clear note to collect the delivery from the delivery partners location within 48 hrs. of time. In case it it exceed more than 48 hours , the delivery partner has the full rights to return the product back to the merchant without the buyers permission.
On the other hand if the buyer wants to returns their products can feel free to call the customer service to return the same as per the customer service instructions. But the return charges are borne by the buyer as per the merchant’s policy.
The delivery partner will support the buyer to return the product via the delivery partners logistic to sort out the issue at the earliest.
Limitation – liability
We have a tie up with few e commerce companies as an affiliate marketing partner, in such case all the terms conditions, return policy, payment policy, site usage policy, delivery policy etc etc are applicable to the buyers based on the affiliate companies policy.
The buyers have to follow the policy of our affiliate marketing partner’s terms and condition. Also the concern affiliate marketing company customer service will communicate to the buyer on time to time about the products, launch, return, refund, delivery and other terms and conditions.
Buyer Protection Policies
We provide the right protection policy to our users. Also our trused brand clearly explains our policy or value or credibility and committed to deliver the best services to our users or members or customers or end users.
Payment and Refund
After the delivery, the amount shall be refunded to the user through the same mode of payment or via credit which can be used for subsequent buying of items.
Products or items once sold and delivered to the user, shall be eligible for return only if the product condition is found to be damaged, broken, faulty or different from the ordered one. Users can return the product only on or provided the product packs are sealed or not opened or not used with the original condition sent by us. We don’t not refund any cash payment to the users in any manner.
In case of prepaid orders, if any part of it remains short delivered due to some reason, corresponding value would be refunded to the users through the same mode of payment used at the time of purchase viz., credit card, debit card, net banking .
The amount will be refunded to the user between seven working days to 15 working days depending upon the mode of payment also in considering the users banks or financial intermediaries take a longer time to process the refund request. In case if the refund does not credited in your said account you are feel free to call us or contact our customer service office or our affiliate marketing partners office or customer service immediately.
When do we start Refund Process?
We are only in Cash on Delivery mode, But this refund is applicable after sales or after delivery of the item, in case if the user wants to return the item as per magnettz.com policy Refunds are normally started in the following situations –
If the user wish to return the product, in agreement with our Return Policy
What will be duration to initiate the process?
We have a team of professional people who will take the initiative with 2 days after we receive the refund request along with the product from the user.
On the other hand we take immediate action to return back the product which the user sent or return back to us will be sent to the seller . So We will keep posting the refund date and the formalities to the user on time to time
All cancellations, returns and exchange of products are subject to the concern brand or companies or manufacturer’s policy and terms and conditions.
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